When bad news hits—restructuring, layoffs, leadership exits, financial setbacks—your people don’t just need information. They need leadership.

In my executive coaching work with lawyers, executives, and business owners, vague feedback is one of the biggest barriers to growth. Here’s how to get the insight you actually need.

“I want him DEAD! I want his house burned to the GROUND!”

— Al Capone, The Untouchables

 That scene is iconic — and exaggerated, and my client didn’t say it, but it sounds more dramatic, right? But let’s be honest: if you’re in a leadership role, you’ve probably felt a version of that firestorm when something critical goes wrong.