Terms of Business
PETER GOURRI COACHING AND CONSULTING LLC
EXECUTIVE COACHING CLIENT AGREEMENT
This summary overviews Peter Gourri Coaching and Consulting LLC’s (“PGCC”) policies, procedures, and practices. Please read it carefully to get the most out of your coaching!
Terms of Business
Peter Gourri Coaching and Consulting LLC - Terms of Business
Executive Coaching & Consulting
These Terms of Business govern all executive coaching and consulting services provided by Peter Gourri Coaching and Consulting LLC (“PGCC”, “we”, “us”).
By engaging PGCC, scheduling or attending coaching sessions, or paying any invoice, you (“the Client”) agree to be bound by these Terms of Business as published on this website and as updated from time to time.
About Coaching Sessions
Your monthly fee includes four 45-minute coaching sessions per month. Sessions are typically held weekly at a mutually agreed time and may take place by telephone, online video conferencing, or in person, where agreed in advance.
PGCC may also provide brief and urgent between-session support (“spot coaching”) at the Client’s request, subject to availability.
Approximately once per calendar quarter, a planned “Fifth Week” break is observed. This is a scheduled pause to support sustainability, reflection, and well-being. Clients are notified of Fifth Week dates in advance.
Client Preparation and Engagement
You are not required to bring anything to coaching sessions. Many clients find it helpful to have notes, reflections, or insights from previous sessions available.
You agree to attend sessions fully present, minimise distractions, and give the coaching process your full attention. Coaching is a professional partnership and works best when actively engaged in.
Work Between Sessions
Coaching requires effort beyond scheduled sessions. You will identify goals, projects, and actions to be undertaken between sessions. Your coach may suggest practices or reflections to support your progress.
As with any meaningful endeavour, the value you receive from coaching is directly related to the energy and commitment you bring to it. Failure to complete agreed actions does not entitle you to refunds or fee reductions.
Cancellation and Missed Sessions
A minimum of 24 hours’ notice is required to cancel or reschedule a session.
Rescheduled sessions must be completed within one month of the original appointment. Sessions not rescheduled within that period are forfeited and non-refundable.
Missed or late-cancelled sessions are forfeited. Sessions cancelled by PGCC will be rescheduled or refunded.
This policy protects momentum, fairness, and the integrity of the coaching relationship.
Confidentiality
PGCC treats coaching communications as strictly confidential, subject to legal exceptions.
Confidentiality may be suspended where disclosure is required by law or court order, where there is a credible risk of harm to the Client or others, or where abuse or neglect of a child, dependent, or vulnerable adult is disclosed.
Coaching communications are not legally privileged.
PGCC may occasionally request permission to record sessions for training or credentialing purposes. Any recordings are used solely for that purpose, kept confidential, and securely deleted thereafter.
Health and Wellbeing Disclaimer
Coaching is not therapy, counselling, medical treatment, or legal advice.
Coaching presumes that the Client is healthy, whole, and capable of engaging in a sometimes challenging and reflective process. The Client remains responsible for their own physical, emotional, and mental well-being throughout the engagement.
If you have any concerns about your ability to participate in coaching, you should consult a qualified healthcare professional before commencing services.
Fees, Invoicing, and Payment
Fees are invoiced monthly in advance, typically on or after the 23rd of the preceding month, and are due on the 1st of each month unless otherwise agreed in writing.
Payment may be made by ACH bank transfer or credit card.
Late Payment, Interest, and Suspension of Services
Any invoice not paid by its due date will accrue interest at a rate of 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is lower, calculated from the due date until payment is received in full.
PGCC reserves the right to suspend services immediately for non-payment without liability.
The Client agrees to reimburse PGCC for all reasonable costs incurred in recovering overdue amounts, including administrative costs, collection fees, and legal fees where permitted by law.
No Refunds, Termination, and Notice
All fees paid are non-refundable.
The Client may terminate the coaching engagement at any time by providing not less than one full calendar month’s written notice of termination.
For the avoidance of doubt:
Notice must be given in writing by email or other agreed written form
The notice period runs from the first day of the calendar month following receipt of notice
Coaching fees remain payable in full during the notice period, whether or not sessions are attended
This notice requirement allows for an orderly and professional conclusion to the coaching relationship and reflects the ongoing commitment of time, availability, and preparation reserved by PGCC.
Coaching is a professional engagement and is not results-based or outcome-guaranteed..
Testimonials and Publicity
Unless the Client notifies PGCC in writing to the contrary, the Client agrees that PGCC may request and use non-confidential testimonials for marketing and publicity purposes, subject to the Client’s approval of final wording.
Intellectual Property
All tools, frameworks, materials, and content provided by PGCC remain the intellectual property of PGCC and may not be copied, shared, or commercialised without prior written consent.
Governing Law and Updates
These Terms of Business are governed by the laws of the State of North Carolina.
PGCC may update these Terms from time to time. The version published on this website at the time services are provided shall apply.